Terms and Conditions/Privacy Policy/Shipping Rates

1. General
These conditions apply to all sales and agreements between CC Memory, LLC and the purchaser, whereby CC Memory, LLC will apply these conditions unless agreed otherwise in writing. If items are ordered from CC Memory, LLC, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.

2. Information
All of the information on CC Memory LLC’s website (www.ccmemory.com) has been carefully compiled. However, in the event that certain information is incorrect, or incomplete, or not current, CC Memory, LLC cannot be held responsible.

3. Orders
Once an order has been placed, the purchaser will receive an email to confirm the details of the order and the total costs associated with the order. To the extent practical, all orders will be sent within ten working days after receipt of payment from the purchaser. In the case of technical malfunction, however, which falls under the category of circumstances beyond CC Memory LLC’s control, an order will be shipped as soon as possible. CC Memory, LLC will keep the consumer duly informed of the status of the order.  Finally, production and shipping of CCM materials will be suspended each year for two three-week periods:  one surrounding the July 4th holiday and one surrounding Christmas.  Therefore, orders placed in late June/early July and late December/early January may take up to three addtional weeks, beyond the normal ten working days.

4. Prices and Payment
All prices indicated on CC Memory’s website are in U.S. dollars. Consumers are able to make payments electronically to CC Memory, LLC via PayPal. However, the consumer does not need a PayPal account to use this service.  Credit card orders can be made using the PayPal service.

5. Delivery
To keep our shipping costs down, all material will be sent via U.S. Postal Service Media Mail. Delivery via Media Mail may take up to two to three weeks, but most shipments will arrive within a week after the shipping date.

6. Transfer of Ownership
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the merchandise, product liability is transferred to the purchaser.

7. Returns
If the purchaser, for whatever reason, does not wish to retain the items purchased, the consumer has the right to return the merchandise to CC Memory, LLC within ten (10) days after receiving delivery of the items. The purchaser must inform CC Memory, LLC in writing via email (info@ccmemory.com) of their intention, and must follow all further return conditions and instructions stipulated by CC Memory, LLC. Returned items will only be accepted if they are returned in the same condition as the purchaser received them. Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the purchaser. Under no circumstances will CC Memory, LLC reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, CC Memory, LLC will reimburse the purchaser for the returned merchandise within thirty days after receiving it.

8. Queries/Complaints
In the case of queries or complaints concerning any of our products or procedures, please inform us by email (info@ccmemory.com). You will receive a reply within three working days.

9. Liability
CC Memory, LLC guarantees that its merchandise will be delivered in a state that adheres to the required norms. If the merchandise delivered by CC Memory, LLC is found to be defective, CC Memory will replace the item(s). Requests for replacement items must be made within fifteen days of receiving the items and must be sent in writing via email to info@ccmemory.com. CC Memory, LLC will not assume any liability for any direct or consequential damage, be it physical, material or immaterial, resulting from any defect or malfunction, or incorrect use of our merchandise. CC Memory, LLC is not liable for any damage, in any form whatsoever, resulting from our website. Nor is it liable for any decisions based on information from our website.

10. Applicable Law and Jurisdiction
All rights, obligations, specials, orders and agreements that fall under these General Terms and Conditions, and under this condition, are applicable under United States Law and Jurisdiction.

11. Acceptance of General Conditions
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with CC Memory, LLC, the purchaser automatically agrees to all of our General Terms and Conditions.

12. Privacy Policy
CCMemory, LLC respects the privacy of its customers and visitors. Our website collects names, email addresses, and other personal information from customers and visitors; only when submitted via one of our online forms, such as our contact form or order form. That data is used soley by CCMemory, LLC and is not shared, traded, sold, rented, exchanged, or disclosed to third parties.

Our website collects limited, non-personal browsing information such as IP address, page requested, and date and time of visits, but we use this information only to analyze general traffic patterns and to perform routine system maintenance. If you choose to email us or provide personally identifiable information, we will not use the information for any purpose other than to answer your questions or to fulfill your order.

By using this website you signify agreement to our privacy policy as stated above. Please re-read this policy prior to submitting any personal information if you have concerns about how your information is being collected and used. 

13. Shipping Rates

Our shipping rates are based upon the weight of the items in your order.

If the total weight of the order is...

  • less than or equal to 4 lbs, shipping will be $3.95.
  • more than 4 lbs., but less than or equal to 9 lbs, shipping will be $5.95.
  • more than 9 lbs., but less than or equal to 14 lbs, shipping will be $7.95.
  • more than 14 lbs., but less than or equal to 19 lbs, shipping will be $9.95.
  • more than 19 lbs., but less than or equal to 25 lbs, shipping will be $11.95.
  • more than 25 lbs., but less than or equal to 30 lbs, shipping will be $13.95.
  • more than 30 lbs., but less than or equal to 35 lbs, shipping will be $15.95.
  • more than 35 lbs., shipping will be calculated as $19.95.  However, we may need to contact you to make other shipping arrangements due to the size of your order.